Fresh Asiana Terms & Conditions
The following terms and conditions apply to all online orders made on our website:
These Terms and Conditions, together with our Privacy Policy, apply to your use of the Fresh Asiana (“we”, “our” or “us”) website located at freshasiana.com.au (“Site”).
By browsing or using the Site, you agree to these Terms and Conditions, together with our Privacy Policy (collectively, the “Agreement”). Please read these Terms of Service carefully before accessing or using our website. If you do not agree with the terms of the Agreement, you must not access, browse, or use this Site.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. We exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
You must be eighteen (18) years of age or over to register as a member of the Site or to Order and/or purchase Products on, or via, the Site. You must cease from using this our site if you are under the age of eighteen.
We reserve the right to suspend or terminate the access of any user without notice for any reason.
Our store is hosted on Wix.com They provide us with the online e-commerce platform
that allows us to sell our products and services to you.
Pricing & Stock Availability
Please note our online product pricing and availability may differ from our Lidcombe store. We are not able to price match, refund or credit any discrepancies due to price. Online products and orders are also not able to be exchanged for in store transactions.
Fresh Asiana is not able to guarantee the availability of all items listed on our site as we have customers shopping in-store while you are online. If in the unlikely event that an item is not available, we will make every effort to contact you and notify you of the cancellation.
All prices displayed on the Site are subject to change without notice. Prices for items in an Order are fixed once your Order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed Orders.
Product Specifications
Although we strive to provide accurate and complete information on the Products listed or advertised on the Site, we cannot guarantee that the information is up to date, accurate and complete at all times. We reserve the right to (but are not obligated to) make changes or updates to information displayed on the Site at any time without notice to you.
Unless otherwise stated, any accessories, decorations or furnishings shown in images of Products on the Site are not included.
All weights, heights and other measurements listed on the Product specifications are provided for reference and are approximate only.
Delivery of Goods
Delivery is free for purchases over $99. Purchases below $99 in value are subject to a $10 delivery fee.
While we will make all efforts to ensure delivery in accordance with our delivery timeframes and cut-offs, we do not guarantee these timeframes due to the possibility of stock unavailability or circumstances outside of our control. Delays will likely occur during heavy sale or promotional periods.
Fresh Asiana will confirm receipt of your purchase within a few minutes of your order. If you need further information on your delivery please contact us via email at info@freshasiana.com.au.
If you have selected to give us Authority to Leave, we will leave your order unattended at your nominated spot at the Delivery Address or such other spot which we determine is suitable for delivery at the time.
The risk in the products passes to you on the date and time of delivery to the Delivery Address.
If you have not given us Authority to Leave, we will try to contact you on the phone number provided for authority to leave.
If we cannot contact you, your order will be returned, and a fee of $15 plus the charges for any perishable products in your order that we have accepted.
We will only deliver Products ordered through the Site to a location where we provide delivery services.
If we cannot access or locate the Delivery Address, or if we cannot access your nominated spot or determine a suitable spot to deliver your order (for unattended deliveries), your order will be returned, and a fee of $15 plus the charges for any perishable products in your order that we have accepted.
Payment
All prices shown are in Australian Dollars ($AUD) and are inclusive of GST. Prices on the website may update from time to time, however we will honour all prices current at the time your order is confirmed. We accept all major credit cards and PayPal as methods of payment for online orders. Unfortunately, we do not accept cash on delivery or cash for online orders.
Security
All payments are processed via secure, third party platforms, and freshasiana.com.au does not store any payment details. The Site reserves the right to refuse, place on hold, refund or cancel any orders we deem to be suspicious. We will endeavour to contact you to resolve these issues.
Credit and Cancellations
If an item is out of stock, we will credit you directly to the payment method use for purchase. Please allow up to 5 days for a credit to be processed and up to 5 business days for the funds to settle in your account. For any issues please email us at info@freshasiana.com.au. We will reasonably allow amendments or cancellations to orders where they have not already been dispatched with our delivery partners. Please contact us as soon as possible with your requests at info@freshasiana.com.au.
We reserve the right to cancel orders and provide full refunds at our discretion without incurring additional liabilities.
Any promotional offers including discount codes and weekly specials are valid for retail customers only. We reserve the right to reject or limit offers for large quantities or for business purposes.
Privacy
Fresh Asiana’s policy on the collection, use and disclosure of customer personal information follows applicable federal legislation, including best practice guidelines from the OAIC