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Fresh Asiana Privacy Policy


Our Privacy Policy tells you how we use the personal data that is collected from this Site.  We understand the importance and responsibility in protecting your personal and private information.
Before accessing our Site and submitting Personal Information please read our privacy policy.  You are accepting the practices outlined in this privacy policy by using the Site. If you do not agree with our policy, you must not access, browse or use this Site. 
We may update our Privacy Policy to reflect any changes to our practices, operations or to reflect changes as required by the law.

Collection and Management of your Personal Information 
Information about your web browser, device, IP address, time zone and cookies installed on your device are collected automatically when you access our Site.
In addition to this information, the individual web pages, products that are viewed, data on how our Site was referred to you and how you interact on our Site is also collected automatically. This additional collection of data is referred to as “Device Information.”

Fulfillment of your order requires collection of Personal Information including names, telephone numbers, postal addresses, email addresses, credit card information and other identifiable information as submitted by visitors or members of our Site.  This information is only for order processing & communication by Fresh Asiana.

Furthermore the identifiable information collected is used in processing payment of your order, organising and arranging shipping of your order and providing relevant invoices and order confirmations.
We may use your information when administering, protecting, improving or optimising our website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes), informing you of services, products or promotional events including rewards, surveys or any other activities managed by us, responding to any inquiries or comments that you submit to us, verifying your identity, any other purpose you have consented to; and any use which is required or authorised by a relevant Privacy Law.
By ordering online and confirming your acceptance of our terms and conditions, you declare that you are the person named on the Credit Card.
Disclosure of Personal Information
Your Personal Information may be disclosed to third parties we engage in to perform functions on our behalf, any person or entity you have consented to us disclosing your Personal Information to, external business advisors, auditors, lawyers, insurers and financiers or any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the relevant Privacy Laws.
Additionally we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Data Retention
When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.

For more information or if you have any further questions about our privacy policy, please contact us at info@freshasiana.com.au or by the postal address below.

Shop M8, Fresh Asiana, 92 Parramatta Rd, Lidcombe NSW 2141

Date: 28th July 2021

Fresh Asiana Returns/Refund Policy


Products are refundable or exchangeable considering the following:

 

-    You must report any errors or damages of your goods on the day you receive your delivery (this is due to the perishable nature of our items)
-    We may ask for photos of items with quality concerns
-    For refund, return or exchange enquiries please email us at info@freshasiana.com.au 
-    For health and safety purposes perishable items are not returnable
-    Items will only be refundable or exchanged if there is an error or damage of the product on arrival
-    We do not accept “Change of Mind” as an acceptable reason for refund or exchange
-    All refunds, exchanges or returns will be confirmed by us via email 
-    Refunds will be made to the original method of payment

Payment Methods

- Credit / Debit Cards

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